Shipping policy

Where we ship

We ship from our studio in Bennebroek, near Amsterdam, to the Netherlands, the European Union and most countries worldwide.

Shipping costs

	Wall hangings, rugs and RopeWorks	Samples (40 x 40 cm)
Netherlands	Free	Free
European Union	€50 for orders up to €200, €180 from €200	€15
UK, Switzerland, Norway, USA, Canada, Japan, South Korea, Australia, New Zealand, Gulf states and selected Asian countries	€80 for orders up to €200, €380 from €200	€30
Rest of the world	€150 for orders up to €200, €750 from €200	€30

The exact shipping cost is always shown at checkout before you pay.

Delivery times

• Ready to ship: finished pieces are usually dispatched within 7 working days of your order.
• Made to order: rugs are made for you and dispatched within about 6 weeks of your order.
• Samples: usually dispatched within 5 working days.

Once your order is on its way you'll receive an email with tracking details. Transit usually takes 1 to 3 working days within the Netherlands, 2 to 7 working days within the EU and 5 to 15 working days outside the EU. These times are estimates. If we can't deliver within 30 days of your order, or within the made-to-order time stated on the product page, we'll let you know and you may cancel your order for a full refund.

Responsibility during transport

We pack every piece carefully and ship with tracking. If you're a consumer, we're responsible for your order until it has been delivered to you.

Import duties and taxes outside the EU

Orders shipped outside the European Union leave our studio without Dutch VAT. Your country may charge import VAT, duties or customs fees when the parcel arrives. These costs are not included in our prices or shipping costs and are paid by the buyer. If a parcel is refused because these costs aren't paid, the cost of returning it to us is deducted from any refund.

Damage on arrival

Please check your parcel when it's delivered. If the packaging or the item is damaged, take photos and email milla@millanovo.com as soon as possible, so we can arrange a solution with the carrier. This doesn't affect your legal rights.

Delivery address

Please check your delivery address carefully at checkout. If a parcel comes back to us because the address was incorrect, we'll contact you to arrange delivery again; the extra shipping cost is then paid by the buyer.